> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://kb.challonge.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Refunds for Paid Tournaments

# Refunds for Paid Tournaments

Challonge offers the option for event and tournaments organizers to have paid tournaments. Currently, tournaments are only payable through Stripe. ([See our article on Stripe](https://kb.challonge.com/en/article/using-stripe-1zaz62/?1554909862520)). Payment for a tournament is done through Stripe on Challonge, but is handled directly by the tournament organizers. Challonge does not handle the money received from a paying participant, it goes directly to the organizer. In order to process a refund, you must contact the tournament organizer.

To contact a tournament organizer;


| First, go to the tournament page and select the tournament that you would like to get a refund from
| Next, select the name of the tournament organizer underneath "Organized by"

![](https://storage.crisp.chat/users/helpdesk/website/-/9/9/e/a/99ea6ef0934f9800/message-1_dm4g2r.png)

| Then, click on the "Message" button

![](https://storage.crisp.chat/users/helpdesk/website/-/9/9/e/a/99ea6ef0934f9800/message-2_z3uwwi.png)

| Lastly, send the private message requesting your refund with your reason to the tournament organizer

![](https://storage.crisp.chat/users/helpdesk/website/-/9/9/e/a/99ea6ef0934f9800/message-3_1hwueqb.png)